The Role Of The Dental Ombudsman

The service was introduced by the South African Dental Association to give consumers access to an independant, autonomous person for advice and to deal with complaints concerning standards and services.

The ombudsman's functions are based on the concept of conciliation and enhancement of the relationship between practitioner and patient, and with this in mind, to act as an advocate for complaints: to hear both parties impartially in an attempt to resolve disputes in an unbiased manner.

If this is not possible, to advise the complainants of other options and to refer them to appropriate alternative sources.

The Dental Ombudsman, Dr Jeff Michelson may be contacted on Share-call number 0860 113 334 between 08h00-12h00 or by fax on (011) 642 5718 or via email : jeffm@sada.co.za

More Information about the Ombudsman